KARACHI: In connection with World Consumer Rights Day (WCRD), a conference with the theme, ‘Main HooN Saarif’ was organized by Consumer Rights Protection Council of Pakistan (CRPC) on March 15th, 2017 at National Museum Karachi. Engr. Muhammad Khalid Siddiq- DG, Pakistan Standard & Quality Control Authority was the chief guest of the event.
The organizers informed that the CRPC was working to raise awareness among customers about their rights and laws enshrined in the constitution for them, as well as, to aware the multinational companies and the manufacture and service sector to provide quality products and services to the costumers.
The conference aimed to highlight the issues and problems of the costumers and brought them in the notice of the sellers and service providers, as costumers hardly raised their voices in an appropriate way in the country.
Syed Shahzad Akhtar- Peak Private School Association said providing health, security, and education to the citizen of the country, which was the responsibility of the government, had been very much in the hands of private sector and the regulatory authorities had failed to protect the customers’ rights, due to widespread corrupt practices.
He urged costumers ‘to think’ before purchasing any product. He referred the famous tagline in an advertisement by Anwar Maqsood: Pahle Socho, Samjho, Phir Kharido.
Rana Anwar- President National Alliance for Safe Food (NAFS) asked people to check the originality, expiry, and additive of the food products before purchasing and in the case of complaining contact the CRPC.
There was a unison among speakers that the customers need to fight for their rights, which will not only benefit them, but, for other customers, as well, as it is the practice in the society that customers don’t raise voice against the unlawful practices of sellers and service providers.
Taha Munawar of CRPC said that we all received the system generated calls by cellular companies on regular basis even at the inappropriate times, e.g. while we were driving which might cause an accident, as well as, it disturbed us all day. I asked from the PTA if the cellular companies have the right to make such calls, they said, ‘NO’. I made complaints of such calls to the company and informed the annoyance which these calls were making to me. Due to my complaint that company stopped such calls. He urged the audience to raise their voices in case of any complaint.
The event was attended by people from all age group and all segments of the society.
15th March is World Consumer Rights Day (WCRD), an annual occasion for celebration and solidarity within the international consumer movement. It marks the date when in 1962 US President John F. Kennedy first outlined the definition of Consumer Rights.
WCRD is an opportunity to promote the basic rights of all consumers, for demanding that those rights are respected and protected, and for protesting the market abuses and social injustices which undermine them.
WCRD was first observed on 15 March 1983, and has since become an important occasion for mobilizing citizen action.